MYCOAL:Support

Answers for questions frequently asked.

A1:Disposable methods of warmers differ from community to community. Please confirm your local government or municipal government.

A2:When not only a warmer but also a warm product is incorrectly used, the skin temperature gets heated and it may cause the skin cell destruction. It is called “Low-temperature burn.” The skin becomes red, blisters erupts or causes skin removal. If you get “low-temperature burn” or feel abnormalities, please ask a doctor immediately

Go to low-temperature burns pageLinkIcon

A3:Please be assured that it does not ignite in usual environment.
For example, if warmers are opened in highly-concentration oxygen, or thousands of warmers are put on the same place collectively, it may ignite. There is no fear of ignition in normal use.

A4:There is no problem if the warmer does not tear. Please throw it away immediately. Rust stain may be splotched your clothes as time advances.

A5:It causes clogging of the toilet. As warmer is insoluble in water, please remove it by arranging a sewage service immediately.

Q6:It virtually has no problem of use. Expiry date of a warmer guarantees the duration, temperature, etc. displayed on package. Please use the warmer as early as possible, or the quality will be affected, duration may become shorter than that of the printed package and temperature may become higher than the indication.

A7:Do not mix with soil. Salt is included in the ingredients and it is unsuitable for plant growth. The plant may die down.

A8:Please see a veterinarian. Ingredients of a warmer do not include toxic substances but there is a risk of smothering.
People also take the same steps. If a baby or elder person ingests a warmer accidentally, please see a doctor immediately.

A9:Please note that the warmer may not generate heat in such situation. The warmer contains water for oxidation, and oxidation will stop and will become impossible to generate heat if the water freezes.

A10:Talk to your doctor before using if you are pregnant.

Inquiry

For inquires or information about Mycoal products, call the customer service bellow.

Please contact Mycoal Overseas Business Sales Department
TEL.0282-30-1030
Time/9:00~17:00
(Except Saturdays, Sundays, Holidays, summer and winter Holidays)
FAX. 0282-31-1049
e-mail:info@mycoal.co.jp

Please note that the call may be recorded in order to confirm and to improve our services.